Superdrug - Stockport

Address: Tudor House, 29 Woodford Rd, Bramhall, Cheshire, Stockport SK7 1JN, United Kingdom.
Phone:1614393898.
Website: superdrug.com
Specialties: Health and beauty shop.
Other points of interest: In-store pick-up, In-store shopping, On-site services, Wheelchair-accessible entrance, Wi-Fi, Wi-Fi, Quick visit, Credit cards, Debit cards, NFC mobile payments.
Opinions: This company has 78 reviews on Google My Business.
Average opinion: 3.9/5.

Location of Superdrug

Superdrug Tudor House, 29 Woodford Rd, Bramhall, Cheshire, Stockport SK7 1JN, United Kingdom

1614393898

Open Hours of Superdrug

Monday: 9 am–5:30 pm
Tuesday: 9 am–5:30 pm
Wednesday: 9 am–5:30 pm
Thursday: 9 am–5:30 pm
Friday: 9 am–5:30 pm
Saturday: 9 am–5:30 pm
Sunday: 10 am–4 pm

Introduction

Nestled in the heart of Bramhall, Cheshire, Superdrug's Tudor House store stands as a beacon for health and beauty enthusiasts. This comprehensive guide delves into the main services, location, unique features, practical information, and customer reviews of this popular retail destination.

Main Services

Health and Beauty Products: Superdrug offers a wide range of health, beauty, and wellness products. Their inventory includes makeup, skincare, hair care, fragrances, and personal hygiene items from leading brands and their own premium ranges like B. and Optimum.
Prescription Services: The store houses a pharmacy, providing essential prescription medication, over-the-counter remedies, and health advice. Their healthcare services also extend to NHS and private prescriptions, as well as repeat prescriptions.
Pharmacy Services: Beyond medication, Superdrug's pharmacy offers clinical services such as health checks, vaccinations (including flu jabs), and a private Doctorcall service for medical advice and prescriptions.
In-store Beauty Services: Customers can indulge in a variety of beauty treatments, including nail bars, brow bars, and beauty services like facials and massages (currently unavailable due to COVID-19 restrictions).

Location and Access

Superdrug's Tudor House store is situated at 29 Woodford Rd, Bramhall, Cheshire, Stockport SK7 1JN, United Kingdom. It is conveniently nestled in the Bramhall town center, a stone's throw away from local amenities, shops, and eateries.

Public Transportation: The store is easily accessible by public transport. Bramhall tram stop is a 5-minute walk away, served by the Manchester Metrolink Blue and Yellow lines. Several bus services also stop nearby, including the 370, 384, and 389.
Parking: Free parking is available on-site for customers, with additional parking spaces in nearby residential streets and the Bramhall Village Hall car park.

Featured Characteristics

Superdrug's Tudor House store boasts several unique features that enhance the shopping experience:

In-store Pickup: Customers can shop online and choose to collect their purchases from the Bramhall store, offering a hassle-free and convenient shopping experience.
Wheelchair Accessibility: The store is fully wheelchair-accessible, with a designated entrance and spacious aisles to accommodate all customers.
Wi-Fi: Free Wi-Fi is available throughout the store, enabling customers to browse, shop online, or stay connected while in-store.
On-Site Services: The store offers a variety of on-site services, including a photo booth, coin exchange, and a post office for added convenience.

Practical Information

Opening Hours: The store operates long hours to accommodate shoppers, typically opening at 8:00 AM and closing at 8:00 PM from Monday to Saturday, and 10:00 AM to 4:00 PM on Sundays.
Payment Methods: Superdrug accepts all major credit and debit cards, as well as NFC mobile payments like Apple Pay and Google Pay for quick and secure transactions.
Contact Information: Customers can reach the store by calling 1614393898 or visiting their website for more information.

Customer Reviews and Ratings

With an average rating of 3.9/5 from 78 reviews on Google My Business, Superdrug's Bramhall store receives overwhelmingly positive feedback. Customers praise the store's wide product range, competitive pricing, and helpful staff:

"Excellent range of products and great prices. The staff are always friendly and helpful." - Sarah M.

"I always find what I need here. The store is clean, well-organized, and the staff are lovely." - David L.

"Great selection of products, reasonable prices, and helpful staff. What more could you ask for?" - Lisa P.

"I love the fact that this Superdrug is open until 8 pm. It's perfect for those last-minute shopping trips." - James H.

In conclusion, Superdrug's Tudor House store in Bramhall, Cheshire, stands out as a comprehensive health and beauty destination. With an extensive range of products, convenient services, and positive customer reviews, this store caters to the diverse needs of its community. Whether you're seeking health and beauty essentials, prescription medication, or a quick in-store pick-up, Superdrug's Bramhall store is an excellent choice for shoppers in the area.

Frequently asked questions about Superdrug

What are the store's opening hours?

The store is typically open from 8:00 AM to 8:00 PM on weekdays and weekends, and 10:00 AM to 4:00 PM on Sundays.

Does the store offer prescription services?

Yes, the store houses a pharmacy offering NHS and private prescriptions, repeat prescriptions, health checks, vaccinations, and a private Doctorcall service.

Is the store wheelchair-accessible?

Yes, the store is fully wheelchair-accessible with a designated entrance and spacious aisles.

What are the public transport options to reach the store?

The store is easily accessible by public transport, with Bramhall tram stop a 5-minute walk away and several bus services stopping nearby.

Does the store offer in-store pickup for online orders?

Yes, customers can shop online and choose to collect their purchases from the Bramhall store.

Reviews of Superdrug

reodent_ P.

1/5

Disappointed with Superdrug Staff Service and Handling of My Concern I recently had a very disappointing experience at a Superdrug store that has left me feeling extremely upset and disrespected as a customer. I purchased three lip pencils—two were sealed, and one was already open. As there were no more sealed options in that particular shade, I bought the open one as well. Immediately after purchase, I asked the staff if I could return it, explaining it was already open on the shelf. The staff member told me no, as it’s against store policy to return opened items. Although I didn’t agree, I respected the policy. Later, at home, I realised that the two sealed pencils did not match the tester shades I had checked in-store. I returned to the store to clarify, and saw that the testers and the products had different numbers. When I asked the staff, I was told those numbers were batch codes, not shade codes, and that the shades were the same. That was fine, but when she began mixing my sealed pencils with the open testers, I asked her not to—my intention was to keep my sealed items separate. Then things became very frustrating. After confirming the shades matched, the staff tried to hand me open lip pencils instead of returning my sealed ones. When I said these weren’t mine, she insisted I had opened them myself. I firmly explained they were sealed when I brought them back. She said she would check the CCTV. After 10 minutes, she came back and said there was “no evidence,” but still claimed the opened pencils were mine. To make matters worse, another staff member who had served me previously joined in and backed the claim, saying I had tried to return an open item before. I felt completely dismissed and unfairly accused—there was no willingness to understand or fairly investigate my side of the situation. I understand store policies and don’t expect exceptions, but I do expect basic respect, honesty, and fairness—values most British customers appreciate and which reputable retailers normally uphold. Unfortunately, I did not experience those values here. I was treated with suspicion, not listened to, and made to feel like I was in the wrong for raising a genuine concern. Very disappointing service overall. Not recommended for anyone who values respectful and fair customer treatment.

dominic G.

4/5

Bramhall is a village but this shop is enormous ! There were 7 or 8 types of grenade energy bars compared to 3 or 4 at the last two boots stores I have visited. Supedrug has good prices and an interesting offering.

Mrs N.

1/5

I have shopped and had my eyebrows shaped at Superdrug for years without issue. Today I enquired about eyebrow shaping from the beautician. While the beautician was responding the security guard ran over asking was everything okay in a very intimidating manner. She said I shouldn’t talk to the beautician while she has a customer with her. I was taken aback and said all the beautician had to do was say please wait and I’ll talk to you when I’ve finished. The female security guard continued to speak to me aggressively. I left Superdrug and went to Benefit in John Lewis. Benefit staff were friendly and professional and said they get all their business from customers talking to them while working. That’s why they are out on the shop floor. I received great service from Benefit and will never return to Superdrug.

Megan L.

5/5

Shop is clean and well stocked. But most importantly, staff there are kind and attentive. I had a dreaded coughing fit because my hayfever was playing up. Embarrassed I excused myself from the shop. Sharon took my items from me and saved them, after offering for me to have some of her water. Shortly after her colleague, who's name o don't have, came out and gave and gave me a bottle of water from the shop. Thank you to you both for your kindness today- it is very much appreciated

Mary T.

1/5

Today I had a regrettable experience with the customer service and I feel compelled to share my dissatisfaction with the level of service received. Unfortunately, I encountered a poor attitude from the staff. From the start of my interaction, it was evident that the customer service staff lacked the necessary professionalism and empathy. Their tone was dismissive and condescending, making me feel unheard and unvalued as a customer.This left me feeling frustrated and abandoned as a customer.I had to report this behaviour to the management to prevent this in future . Customer service is a crucial aspect of any business, as it represents the face of the company to its customers. It is disheartening to experience such poor service and witness the absence of any initiative to rectify the situation. As a result of this unpleasant encounter, I am left with no choice but to reevaluate my patronage towards . Any company's reputation is built on the quality of its services, which includes customer service. Regrettably, in this case, has failed to meet even the most basic standards. I hope that by sharing my experience, realizes the importance of improving their customer service department. Addressing the issue promptly, holding the representatives accountable, and taking necessary corrective action will be essential in regaining the trust of customers.

Andrea S.

5/5

Brilliant shop, always have good deals on and excellent service from staff too.

Nicole E.

2/5

I walked into Superdrug after work hoping to get a few things and I bought a spray that said on the price £3.98 they were some of the same different smelling ones at £5.99 but I got the other one because I thought it was cheaper. However when I got to the checkout they charged me £5.99 so I questioned myself and went back to check and it definitely said £3.98 so I told them at the checkout so no one else would get confused and the staff confirmed it so they got the manager who came storming over screaming “there’s no new price it’s £5.99” she went and checked and then told me that the £3.98 started from tomorrow very abruptly and rudely. She did offer me a refund but it wasn’t about the price it was so no one else got confused it’s just the principle. If the manager was polite and apologetic about it then I wouldn’t be so annoyed but the way i was spoken to by this manager was disgusting the customer service from her was awful and I’ll make sure to tell everyone that. Disappointing considering I work near there and go in there nearly every day. This manger needs a serious talking too.

Fran S.

5/5

This is one of my favourite shops in Bramhall. Since I am a major supporter of local, independent traders I do not say this lightly. The best thing about this shop is the staff. They always make time to advise and help me. They remember me, hopefully not for my nuisance value but because they are excellent servers to their customers.

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